Job Title: Communication and Office Coordinator
Location: West Bend, WI
Reports To: President & CEO
Job Type: Part-Time - 24 hours per week
Compensation: $18/hour
Send Resume with Cover Letter to: info@wbachamber.org


About Us:
The West Bend Area Chamber of Commerce is dedicated to supporting local businesses and fostering a strong, thriving community. We provide resources, networking opportunities, and advocacy for our members to help them succeed. Our team is passionate about creating connections and supporting the growth of the West Bend area.

Job Summary:
The Communication and Office Coordinator will serve as the main point of contact for the Chamber’s daily operations and communications.
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Key Responsibilities:
Communication & Member Engagement:

• Social Media Management: Regularly update and engage with the Chamber’s social media platforms (Facebook, Instagram, LinkedIn, etc.) to keep the community informed about events, news, and member highlights.
• Weekly Member Communications: Manage and distribute the Weekly Resource Email to members, ensuring relevant and timely information is communicated.
• Bi-Weekly Member Newsclips: Prepare and send out the Bi-Weekly Member Newsclips email, including updates and news relevant to the Chamber members.
• Bi-Monthly PACE Report Newsletter: Assist in preparing the PACE Report Newsletter, which is distributed bi-monthly, highlighting Chamber achievements, community stories, and member spotlights.
• General Member Communication: Act as a primary point of contact for member inquiries, providing prompt, professional responses via phone, email, and in person.

Office & Administrative Support:

• Guest Reception & Phone Handling: Greet visitors as they enter the office, providing a welcoming and professional experience. Serve as the primary person for answering phones and directing calls as needed.
• Chamber Gift Checks: Prepare and distribute Chamber gift checks for members, as part of our local business support initiatives.
• Leadership West Bend Program: Provide administrative support to the Leadership West Bend Program, including scheduling meetings, coordinating program communications, and maintaining records.
• Meeting & Event Scheduling: Schedule boardroom use for meetings and Chamber events, ensuring smooth operations and appropriate arrangements.
• Ribbon Cutting Ceremonies: Coordinate and schedule member ribbon-cutting events, liaising with businesses, Chamber staff, and community representatives to ensure successful ceremonies.
• Shared Calendar Maintenance: Manage and maintain the Chamber’s shared office calendar, ensuring all events, meetings, and deadlines are accurately scheduled and communicated to the team.
• Office Supplies & Equipment Maintenance: Oversee the ordering and maintenance of office supplies, as well as managing routine maintenance and repairs for office equipment.

Other Administrative Tasks:

• Assist with additional administrative and office support duties as required, helping the team with day-to-day operations and special projects.

Qualifications:

• Experience: Minimum of 1-2 years of administrative or office support experience, with a preference for experience in a nonprofit, membership-based, or community-focused organization.
• Skills:
  • Strong written and verbal communication skills, with an ability to effectively engage members and the community.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable with office equipment (copiers, printers, etc.).
  • Experience with social media platforms and basic graphic design tools (Canva, Hootsuite, etc.) for managing posts.
  • Ability to manage multiple priorities and deadlines with attention to detail.
  • Familiarity with email marketing platforms (e.g., Constant Contact, Mailchimp) is a plus.
  • Strong interpersonal skills and the ability to maintain a professional and friendly demeanor in all interactions.
• Personal Attributes:
  • Highly organized with a proactive and self-starting approach.
  • Ability to work independently and as part of a team.
  • Positive attitude with a passion for community involvement and supporting local businesses.

Education:

• High School Diploma or equivalent required.

Why Join Us?

• Make a Local Impact: Be a key player in supporting and promoting the growth of local businesses in the West Bend area.
• Collaborative Team: Work alongside passionate colleagues dedicated to the Chamber’s mission and the success of the local business community.
• Skill Development: Gain experience in communications, event planning, and administrative support in a dynamic nonprofit setting.
• Community Focus: Play a direct role in fostering a strong, vibrant business environment in West Bend.

The West Bend Area Chamber of Commerce is an equal opportunity employer and encourages applicants from all backgrounds to apply.